Below you can find some useful informations for your purchase.

To buy on cittadelvento.it you don’t need to be registered. Registered users can, however, access to services that are not available without registration.

How to Chart

  1. Select the item you desire
  2. Add it to chart
  3. Click on the chart icon to complete your purchase
  4. Select the way of shipping
  5. Select the way of payment
  6. Insert the billing and shipping informations
  7. Make sure that all information entered are correct and proceed by clicking on buy.

You will receive shortly an email confirmation of your order. When the order is shipped you will receive another confirmation email.

Payment

Credit card: Visa, MasterCard, Maestro, American Express e JCB; Visa Electron; prepaid card; Maestro enabled bancomat

Paypal:

to buy comfortably and safely without entering sensitive information. If you do not have an account you can create one by visiting the site paypal.com

Bank transfer: it is possible to pay by bank transfer. As payment description insert the order ID.

VAT and invoicing

The purchase on our site is reserved to final consumers. Our prices are so inclusive of VAT.

For each order it will be issued a receipt that will be sent by mail to the customer.

SHIPPING TIME AND COSTS

  • Shipping by Mail Box: 10 € 
  • Free shipping: on orders from 250 €
  • Cash on delivery: 15 €
  • Withdrawal in one of our shops: free

The delivery should take place in 2-3 working days, unless complications. Deliveries are made Monday through Friday excluding holidays.

SHIPPING AREA

We ship only in Italy. We do not ship to PO boxes and general delivery. Orders with these addresses will be automatically deleted

PICKUP IN STORE

Città del Vento gives you the possibility to withdraw the jewel directly into the store. We are in Via Caesarea 50R in Genoa.

RETURN POLICY

You can choose to return the products purchased on cittadelvento.it within 14 days from delivery date. You can notify us by e-mail of your intention to return the item.

REFUND

You can choose to make the products purchased on cittadelvento.it within 14 days from delivery date. You can notify us by e-mail of your intention to return the item.

Credit Card: the bank will provide within x working days to make repayment.

Paypal: the refund will be visible in 24 hours from the confirmation email of acceptance of the return.

Città del Vento jewelry is covered by a 24 month warranty on manufacturing defects. All other defects caused by: accidental damage, misuse, alteration, or resulting from natural wear and changes caused by the normal use of the jewel is not covered by warranty.